In a major victory for Kaiser therapists and patients, Kaiser acknowledged systemic failures in its mental healthcare system and committed to addressing them. The agreement settled two state investigations, one ...

Complaint seeks to stop Kaiser Permanente from using telephone operators to triage mental health patients
Despite being cited for numerous mental health violations and ordered to pay a $200 million penalty, Kaiser has stopped using licensed therapists to assess the condition and the needs of patients reaching out for mental health care.