In part due the mental health timely access law NUHW sponsored, Model of Care Committees in Northern California have made strong recommendations to increase access and reduce caseloads.

Complaint seeks to stop Kaiser Permanente from using telephone operators to triage mental health patients
Despite being cited for numerous mental health violations and ordered to pay a $200 million penalty, Kaiser has stopped using licensed therapists to assess the condition and the needs of patients reaching out for mental health care.